Your Privacy is Our
Top Priority
This policy provides a complete description of how your personal information is collected, used, and kept secure on the golbat platform.
1. Introduction
golbat is a trusted online entertainment and betting platform in Bangladesh. We believe that the personal privacy of our users is a fundamental right. This Privacy Policy ("Policy") will inform you how golbat collects, stores, uses, and under what circumstances shares your personal information with third parties.
This policy applies to all golbat services, websites, mobile platforms, and related services. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, we request that you stop using our services and contact our support team.
golbat reserves the right to update or change this privacy policy at any time. Any updated policy will take effect immediately upon publication on the website. We recommend visiting this page regularly.
2. Information We Collect
golbat may collect information from two main sources — information you provide directly, and information collected automatically while you use our platform.
2.1 Information Provided Directly
During account registration or use of our services, you may provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Home address or postcode
- Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers
- Any information provided when contacting support
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Login and logout times and dates
- Page visit history and session duration
- Data collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
2.3 Information Received from Third Parties
Sometimes we may also receive certain information from our authorized payment processors or identity verification organizations. Such collection of information is always done with your permission or under applicable law.
3. Purpose of Data Use
golbat may use the collected information for the following purposes:
Identity Verification
Information is used to confirm age and identity during account registration and to prevent fraud.
Payment Processing
Relevant information is used to securely complete deposit and withdrawal transactions and to keep financial records accurate.
Customer Service
Information is used to resolve your questions and complaints and to provide effective support.
Security Assurance
Information is needed to protect the platform and users from unauthorized access, fraud, and cyber attacks.
Service Improvement
Information is analyzed to improve the experience on our platform, test new features, and maintain service quality.
Communication and Notifications
Contact information is used to send important account updates, new offers, and security-related notifications.
4. Cookies Policy
golbat uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Types of Cookies We Use
- Essential Cookies: These are necessary for the basic functioning of the platform. Without these cookies, it will not be possible to log in or complete transactions properly.
- Performance Cookies: These analyze website usage patterns and help improve overall performance.
- Functionality Cookies: These cookies are used to remember your preferred language, theme, or account settings.
- Session Cookies: These are temporary and are deleted as soon as the browser is closed.
4.2 Cookie Controls
You can disable cookies at any time from your browser settings. However, this may limit some functionality of the platform.
5. Data Sharing
golbat does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:
- Payment Processors: Relevant financial information is shared with the concerned organization to complete transactions through bKash, Nagad, Rocket, Upay, or bank transfer.
- Identity Verification Agencies: To complete KYC (Know Your Customer) verification processes in compliance with applicable regulations.
- Legal Obligations: If disclosure of information is required by court order, government directive, or legal necessity.
- Technology Partners: Necessary information may be shared with technology service providers with whom we have agreements to operate our platform. These organizations are required to comply with our privacy standards.
- Fraud Prevention: If any suspicious activity is detected, the relevant authorities may be notified.
Outside the circumstances mentioned above, information will never be shared with third parties without your consent.
6. Data Security Measures
golbat gives the highest importance to the security of your information. We use industry-standard technical and administrative measures to protect your personal information from unauthorized access, modification, disclosure, or destruction.
- SSL Encryption: Our entire platform is secured through SSL (Secure Socket Layer) technology. All communication between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted format.
- Access Control: Only authorized personnel can view your information when necessary.
- Security Audits: Potential vulnerabilities are identified and resolved through regular security assessments and reviews.
- Two-Factor Authentication: The option to add an extra layer of security to your account is provided.
However, as the transmission of information over the internet is not completely secure, we cannot guarantee 100% security. Use a strong password for your account security and do not share it with anyone.
7. Data Retention Period
golbat retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations. Below is a general guide on the retention period for different types of information:
- Account information: For as long as the account is active and for a specified period after closure as required by law.
- Financial transaction records: For the period determined in accordance with applicable financial regulations.
- Communication records: For a reasonable period after a support ticket is closed.
- Cookie data: Session cookies upon browser closure; persistent cookies at their set expiry date.
Once the set period has ended, information is securely deleted or converted into a format that cannot be personally identified.
8. Your Rights
golbat recognizes the following rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you and to receive a copy.
Right to Rectification
You have the right to request correction of any information that is incorrect or incomplete.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Withdraw Consent
If information is processed on the basis of consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact our support team. We will try to resolve your request as quickly as possible and within a maximum of 30 (thirty) days.
9. Protection of Minors' Information
golbat provides services only to those aged 21 or above. We do not knowingly collect or process personal information of any person under the age of 21.
We conduct an age verification process during account registration. If we are informed or identify on our own that a minor has registered on our platform, that account will be immediately cancelled and the associated information will be deleted.
If guardians suspect that their child has opened an account on our platform, they are requested to notify our support team immediately.
10. Third-Party Services and Disclaimer
golbat uses various third-party services on its platform for payment processing and game provision — such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming. These organizations have their own privacy policies and are themselves responsible for their data collection and use.
Payment partners such as bKash, Nagad, Rocket, Upay, and various banks also follow their own terms and privacy policies. When using these services to complete transactions, their respective policies will apply.
golbat bears no responsibility for the use of information by third parties.
11. Policy Changes
golbat reserves the right to amend or update this privacy policy at any time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.
The updated policy will take effect from the date of publication. If you continue to use our services after the changes, you will be considered to have accepted the amended policy. For this reason, it is advisable to visit this page regularly.
Last Updated: January 2026
12. Contact Us
If you have any questions, requests, or concerns about the privacy policy, please contact us.
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